(844) MNY-MEND

Privacy policy

This Online Privacy Policy applies to www.moneymend.com, owned and operated by Money Mend Debt Solutions (sometimes referred to as “Company”, “we” or “us”), and any Company affiliate or subsidiary online interface that links to this policy, (each, a “Site,” and collectively, the “Sites”).

We take our ethical responsibilities and your privacy seriously. We are strongly committed to providing excellent service to all our customers and visitors to this Website, including respecting your privacy concerns. This Privacy Policy discloses how we collect, protect, use, and share information gathered about you on our website. If you use this site you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use, including our Terms of Use. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet.

Browsing

This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. We may use IP addresses, browser types, and access times to analyze trends, administer the site, improve site performance, and gather broad demographic information for aggregate use. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header. We collect the HTTP request header information to make our website function correctly and provide you with the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents, and functionality to meet your needs.

Call Monitoring

Please note that all calls with the Company may be recorded or monitored for quality assurance and training purposes.

Information We Collect and Its Uses

We collect your personal information if you decide to purchase one of our products or retain our services, participate in our affiliate marketing program, subscribe to our newsletter, complete an application form, participate in one of our surveys, or transact other business with us. We need to collect personally identifiable information from you to execute a requested transaction, provide you with a particular service, and/or to further enhance your account. At any time, we may ask you to voluntarily supply us with additional information needed. We will ask you for information such as, but not limited to: name, current and/or billing address, your e-mail address, telephone number, and, if you purchase one of our products or services, a valid credit card number, your Social Security number, and certain other personal information, such as your date of birth, address, financial information, and certain credit card and loan account information. We may use your email address to send a confirmation and, if necessary, we might use the other information to contact you for help in processing. Any shared categories of personal information outlined herein exclude text messaging originator opt-in and consent data; this information will not be shared with any third parties. In addition, when you provide contact details for transaction requests such as scheduling an appointment or requesting a proposal, we will use the contact information to email you about future offers or promotions, unless you opt out online or otherwise notify us.

We may also use the information we collect about you to, but not limited to:

Mobile information and consent WILL NOT be shared with third parties/affiliates for marketing/promotional purposes. As mentioned above, we may use your personally identifiable information in many other ways, including sending you promotional materials, and providing your information as directed by you. (By “promotional materials,” We mean EMAIL communications that directly promote the use of Web sites or the purchase of products or services.). However, you may “opt out” of certain uses of your personal information.

Service Providers

We may use other parties to provide certain clerical, processing, and shipping services or to assist in providing the services that you requested. As such, we may share your personally identifiable information with service providers as necessary to carry out these tasks. When you contract with us, we will share only as much information with our service providers as is necessary for the provision of their services. These parties are prohibited from using your personally identifiable information for any purpose other than carrying out their contractual obligations.

Choice/Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication or by contacting us using the contact information below. Customer Service Contact Information: Visit us at 18818 Teller Ave, STU 270, Irvine, CA 92612, United States. Phone: (844) 669-6363

Securing the Transmission and Storage of Information

The security of your personal information is extremely important to us. We employ generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the site when entering sensitive information (such as credit card number and/or social security number) on our registration or order forms. This ensures that your information is encrypted as it travels over the Internet. SSL is an industry-standard protocol for encryption over the internet. After information reaches Money Mend, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Money Mend. You can help to maintain the security of your online transactions by not sharing your personal information or password with anyone. Remember, no method of transmission over the Internet, or method of electronic storage, is 100% secure. (Example: any information you provide us by email is not encrypted) Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about the security on our Web site, please feel free to e-mail us.

Supplementation of Information

In order to provide certain services to you, we may, on occasion, supplement the personal information you submitted to us with information from third-party sources.

Log Files

As is true of most Web sites, we gather automatically certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. We can at your option set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer’s personally identifiable information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt out of these emails, please see “Choice and Opt-out.”

Links to Other Sites

This Website may contain links to other sites such as third parties which are not owned or controlled by us. Please be aware that this privacy policy only addresses our company’s use and disclosure of your information collected on this site. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the applicable privacy policies and terms of conditions of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Co-branded sites

We may be co-branded with Partner sites. These business-to-business relationships are helpful to us, and to you, as they afford all concerned with greater product and service opportunities. Please note the sites linked to our site are governed by their own privacy policies which may or may not reach the standards set by our company. Access to Personally Identifiable Information If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete, or deactivate by emailing our Customer Support team. Or, if you prefer, you can contact us by telephone or postal mail.

Customer Service

If you send us correspondence, including e-mails and faxes, we may retain such information in your customer file. Information you give us over the telephone may be noted for your file. We may also keep copies of any correspondence sent to you. We retain these records in order to provide the products and services you have requested and to measure and improve our customer service. We may, over time, delete these records as permitted by law. Phone calls may be recorded or monitored for customer satisfaction purposes. Based upon the personally identifiable information you provide, we may communicate with you to provide the services you request, and to manage your account. We may communicate via email or telephone, in accordance with your wishes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection, etc.).

Business Transitions

In the event that our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes to this Privacy Statement

We may update this policy from time to time as our information practices are modified or changed. If we make changes to the Privacy Notice, we will revise the “Last Updated” date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these changes means that you accept the revised Notice. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to this site. We encourage you to check our site frequently to see the current privacy statement and/or to be informed of how we are committed to protecting your information.

Testimonials

We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the contact information below.

Notice to California Residents

If you are a California resident, California law may provide you with additional rights concerning Money Mend collection and use of your personal information.

Notice to Vermont Residents

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with non-affiliated third parties and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Nevada Residents

We are providing you this notice under state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing at [email protected]. Nevada law requires that we also provide you with the following contact information: Phone number: (844) 669-6363